
WE LET OUR CUSTOMERS SPEAK FOR US...
Results
90%
Said their mom became emotional when opening the gift.
92%
Felt confident gifting it because the packaging looks premium and thoughtful.
98%
Said it made their mom feel appreciated, loved, and special.
FAQ
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive in 8–14 days. We recommend ordering early for Valentine’s Day to ensure on-time delivery.
What is your return policy?
Return Policy:
We want you to be completely satisfied with your purchase from Velurella. If you're not happy with your order for any reason, we offer a hassle-free return policy.
Conditions for Returns:
- Initiating a Return:
- Return Eligibility:
- Return Shipping:
Refund Process:
Once we receive your returned item and it is inspected, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be credited back to your original payment method.
Exchanges:
If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
Contact Us:
If you have any questions about our return policy, feel free to reach out to our customer support team!
Does it come ready to gift?
Yes! Each order comes beautifully packaged in the rose display box with a gift bag and message card included — no wrapping required.